Your satisfaction is our promise. If you’re not completely happy with your purchase, we’re here to make it right. Our hassle-free return policy ensures you can shop with confidence, knowing that returns and exchanges are simple, straightforward, and stress-free.
You can request a return or exchange within 7 days from the date of delivery.
Items must be unused, unworn, unwashed, and in their original state.
All original brand tags, labels, and original packaging must remain intact and attached.
Items purchased on sale or during promotional campaigns are non- refundable and non-exchangeable unless defective.
If you receive a defective, damaged, or incorrect item from Sepia Store:
We will provide a replacement free of any additional shipping charges. Please notify our support team
within 24 hours of receiving your parcel.
Contact our customer support via WhatsApp or Email with your Order ID and clear photographs/videos of the item.
Once your request is approved, dispatch the parcel back to our store address using any reliable courier service.
Upon receiving and inspecting the item, your replacement order will be dispatched within 2 business days.
If you have any questions regarding our policy or need help with a return, feel free to reach out to us:
WHATSAPP SUPPORT
EMAIL SUPPORT
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